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Training Programs:
Business Professionals:
Make
a Decision to Win: Time Management and Motivation
Strategies that Guarantee Success
Do you have
goals that you want to attain? Do you believe
you are capable of accomplishing more in your
life? In Make a Decision to Win, Motivational
Strategist and Time Management expert Gail Kasper
identifies what separates those who have success
from those who don’t and demonstrates how
“extraordinary preparation” and “strategy”
must become a way of life. She targets key areas
that will lead to an increased level of personal
confidence and peace of mind. Her strategies open
the door to what’s possible and help you
define goals with specific action steps to achieve
those goals. Her formulas provide solutions to
tack the obstacles that interfere with our personal
and professional success so that you consistently
maintain a positive attitude, beat procrastination,
manage your time more effectively, and make choices
that result in success.
What participants will learn to help them
manage their time effectively:
- The 8 essentials to a Daily Planning
System that involve staying organized, focused,
and getting things done.
- What’s really behind procrastination
and how to STOP putting things off.
- PERSIST – a specific 7-step
game plan that beats procrastination.
- The 3 types of interruptions
and how to handle them.
- How to use “assertiveness”
to accomplish tasks and the keys to changing
passive and aggressive behavior.
- The 3 steps necessary to take
action on goals…and achieve them.
- The 3 pitfalls of goal setting
and how to handle them.
- Advanced Listening Skills:
how to build awareness and save time through
effective “listening.”
What participants will learn
to motivate them to achieve excellence:
- How to establish a vision and
how to achieve that vision.
- The importance of positive choices
and how negative choices prevent us from achieving
goals.
- How “extraordinary preparation”
and “strategy” create success.
- The essential element to greatness.
- The importance of a strong value
system to staying on track.
- A 5-step formula to maintaining
a positive attitude.
- How to stop living in helplessness
and begin taking charge of work and life.
E-mail
and Telephone Etiquette:
This program is designed for
all personnel from the front line employee through
management. The program will cover:
- The 10 Basic
rules of e-mail
- How to create
a clear, concise message
- Grammar reminders
including incorrect word usage.
- The 5 rules
for proper e-mail length.
- A 3-step process
to soften an e-mail and portray a positive tone.
- When to use
abbreviations and graphic symbols like smiley
faces.
- How to maximize
the "attachment."
- How to manage a "subject
line" effectively.
- What to do when you send
an e-mail in error.
- When to "cc"
and "bcc."
- How to use a "signature
line" effectively.
- How quickly to respond
to an e-mail.
- The 5 elements to review
when reading an e-mail that sounds confrontational.
- The 5 points to keep in
mind with respect to e-mail "privacy."
- The purpose of the "away"
features on a telephone system.
- The 5 rules for how and
when to pick up the telephone.
- 5 elements to a good voicemail.
- Proper cell phone etiquette
and 5 places to avoid using cell phones.
Progressive
Interview Skills: Hiring the Right Person for
the Job
Have you ever hired
someone only to say, "the candidate just
didn't perform as I thought they would."
Poor hiring practices can cost a company time
and money. This program will provide managers
with the skills to hire the right person for the
job "the 1st time." It will give participants
the tools they need to handle an interview confidently
and evaluate a candidate from every angle to determine
if they are, in fact, the best person for the
job.
What participants will learn:
- How to hire and retain more productive
employees and sales representatives.
- The 4 reasons most interviews
don't work.
- 3 key elements necessary for
selecting a candidate
- How to get the whole truth from
a candidate
- 15 Powerful questions to ask
the interviewee
- The 5 major pitfalls when selecting
an employee
- How to use the Initial Telephone
Interview to identify the best candidates before
arranging a formal interview
- 8 ways to establish value of
your company.
- How extraordinary preparation
and strategy will secure a positive interview
experience.
- How to establish what skills
and abilities are critical to successful job
performance.
- How to ask questions to get the
truth about a candidates abilities.
- The 4 steps of the Interview
Process and how to manage each step.
- The 3 types of questioning and
which type to avoid.
- How to create an Interview Evaluation
Sheet to assess all candidates at the same level.
- When to present company value.
- How to avoid hiring a candidate
who says, "the job wasn't what I thought
it would be."
- The 5 steps to closing an interview.
Communication
Success: 7 Strategies for Long-Lasting Business
Relationships
This program is based
on the audio CD program "Likeable
You! 7 Communication Strategies for Long-Lasting
Relationships" and will increase
your communication skills with both your internal
and external customers whether you are a front
line employee, a sales representative, or a manager.
Communication Success gives participants the tools
they need to create an immediate first impression
and then turn that "impression" into
a long-term relationship. It creates confident
communicators.
By the end of this program, participants
will:
- Evaluate the 7 ways to build
rapport.
- Learn how to make themselves
memorable.
- Master the art of questioning
and enthusiastic listening.
- Practice the 4 elements of the
“meet and greet” and how to master
them.
- Learn how to tackle any presentation
by systematically keeping your attitude on track.
- Learn techniques to remember
names and make someone feel at home.
- Increase their ability to build
commonalities and strengthen rapport.
- Increase internal customer relationships
through a customer-based exercise.
- Learn how to use body language,
voice, and words to become unforgettable.
- Learn specific elements on how
to read body language and learn what body language
says to others.
- Learn what to do when something
goes wrong.
- Acquire the top 10 most powerful
words that motivate people to action.
- Learn the 3 critical elements
of powerful communication and how to portray
them.
- Project an image that displays
confidence, professionalism and "polish".
Taking
Ownership: Our Customers Are Everything!
Customer loyalty is
essential to establish a successful business.
This seminar provides your staff with the tools
to create long-lasting customers and to turn customer
challenges into customer loyalty. It empowers
your front line employees to make customers feel
at home and teaches them various techniques that
will lead to quality service. It encourages employee
commitment to our business and, of course, our
customers.
What participants will learn:
- How to use their voice and words
to project a positive attitude with every customer.
- Listening strategies that win
over an angry customer and enhances customer
relationships.
- A checklist of common mistakes
that break customer rapport and trust.
- The 4 steps that make a customer
feel like they are at home.
- Techniques that promote a powerful
positive first impression that represents the
value of you and the company.
- The 5 most common telephone mistakes,
also known as "customer irritants,"
and how to combat them.
- Through detail and explanation,
a process that lets the customer know that you
are on their side.
- “How” and “when”
to use a persons name in conversation
- The 7 steps to handling customer
complaints.
- A 5-step strategy to end the
customer call that promotes good will and a
lasting positive impression.
- The components of a voice mail
message that encourages quality customer service.
- The 4 phrases to avoid with every
customer and how to deliver the same message
in a more positive way.
- The 5 factors (AEIOU) that
will help you deliver a customer’s “wants
and needs.”
Conflict
Resolution in the Workplace
Every company experiences
conflict at one level or another. The key is being
able to create a win-win situation for both parties.
This program provides your employees with the
tools for 5 areas of professional development
that build stronger internal working relationships.
Participants will learn:
- The 5 areas that will prevent
conflict and build stronger relationships
- How to avoid stereotyping
- How to turn a disagreement into
a win-win situation
- How to rebuild broken relationships
- How to keep it logical when
everyone else is emotional
- How to deal with difficult personalities
in the office from complainers to goof-offs
to gossips.
- How to avoid transference and
determine if someone is giving you constructive
criticism or just plain old criticism.
- What words to avoid and what
words to use when managing conflict
- How to manage the stress of a
conflict situation and get back on track to
resolve the issue.
- 2 ways to minimize conflict and
open the door to office communication
- How to avoid conflict entirely
through questioning
Professional
Skills for Field Front Line Representatives or
Technicians
Developing professional
skills will enhance front-line employee confidence
and morale, improve customer loyalty, and increase
revenues. This program will provide your field
representatives or technicians with the communication
and business skills that will increase their effectiveness
in the field and improve the bottom line within
your company.
What participants will learn:
- How to portray a first impression
that separates our employees from the competition.
- The 3 keys to effective communication
and how to represent them at the highest level.
- How to demonstrate positive,
confident body language that increases rapport.
- How to determine what a customer’s
body language is saying to you.
- How to maximize field opportunities
by increasing revenues through upgrades.
- A 4-step formula to ask for referrals
and get them.
- The 3-step process to increase
revenues through the addition of service agreements.
- A 3-step technique that will
immediately establish themselves as a professional
and earn the respect of the customer.
- 7-steps to managing an irate
customer.
- A statement that will establish
immediate credibility when dealing with a new
customer.
LEADERSHIP
Coaching I: Managing Effectively
Being a good leader
and coach starts with a strong foundation of management
skills, a good game plan, and personal confidence.
Leadership Coaching I: Managing Effectively will
provide both the new manager as well as the tenured
manager with the strategies necessary to develop
a stronger team and department.
What participants will learn:
- The essential qualities and characteristics
of a true leader
- How to create a positive workplace
environment and manage the "negative"
players.
- How to manage former co-workers
and employees with more experience than you.
- 4 common management mistakes
to avoid.
- How to use an employee interview
to motivate employees and help them to become
top performers.
- The importance of a positive
attitude when dealing with employees particularly
when dealing with company changes.
- What employers look for when
promoting and how to demonstrate this behavior.
- How to build assertiveness: 10
ways to project confidence through words and
body language.
- A 5-step process for managing
conflict.
- The 9-steps to gaining support
and commitment in tackling an assignment.
- The 4 steps to dealing with the
problem employee.
- The 9 steps in handling a specific
problem situation.
- 5 steps to effective discipline
and how to set up an improvement plan that holds
employees accountable and encourages growth.
- 3 things to keep in mind on
“when” and “how” to
document.
- The 4 steps to effective performance
appraisals.
- What to do if an employee fights
the performance appraisal.
- The 7 key questions to ask yourself
before firing an employee.
- The art of Progressive Delegation.
- How to deliver an e-mail in a
positive way.
- How to deliver an e-mail message
clearly, concisely, and make your point.
LEADERSHIP
Coaching II:
Become a recognized
leader by increasing employee performance and
building team commitment that leads to RESULTS!!!
This progressive seminar will take you to the
next level from “manager” to “coach.”
It will increase team development, employee commitment,
and develop skills to become a recognized “leader.”
What participants will learn:
- How to establish a departmental
vision.
- The power of employee involvement
through the development of a strategic plan.
- How to set goals that will be
achieved.
- If an employee is in the right
job: assessing skills and attitudes to increase
productivity.
- How to build employee commitment
through availability and involvement
- The 10 steps of brainstorming
& how to use it as a tool to build employee
commitment.
- How to motivate employees through
effective meetings.
- How to hold employees accountable
everyday so that they are motivated to get the
job done and get the job done correctly.
- How to use documentation as a
tool to promote employee growth and development.
- 5 characteristics of effective
feedback.
- How to recognize employees to
increase performance
- The power of district-wide established
values.
- The power of the compliment and
how to use them to increase performance.
How
to demonstrate Credibility, Comfort, & Confidence
as a Public Speaker
(Length
of program depends on number of participants:
10 participants = 6 hours)
Develop your communication
skills and give yourself that personal and professional
edge by building yourself and your confidence.
Experts say that one effective way to attain your
goals or get that promotion is to get yourself
noticed. This participation-based seminar is designed
for anyone from high level executive groups to
front line employees who are ready to challenge
themselves and their abilities whether through
one-on-one interaction or in front of a group.
By the end of the program, participants will:
- Learn the #1 predictor of presentation
success & how to implement it
- Receive hands-on experience in
front of a group by delivering three presentations
(Presentations are customized for the specific
group. High-Level Executives may present a Board
speech, front line employees may present professional
goals, or managers may present their departmental
plan).
- Receive coaching through immediate
feedback and video analysis.
- Develop your personal strengths
and learn how to make them work for you as a
public speaker.
- Learn how to tackle any presentation
by systematically keeping your attitude on track.
- Practice a networking technique
that is used to ease tension.
- Learn 3 techniques that ease
stress and make a powerful presenter.
- Develop a 3-step process for
how to handle the unplanned and impromptu talk.
- Acquire presentation tips from
posture to eye contact that create a strong
stage presence.
- Discover tactics for the use
of overheads or audio visual equipment.
- Learn what to do when something
goes wrong.
- Know what to look for and ask
for before giving a presentation to appeal to
any audience.
- Learn critical elements that
build audience commitment, while entertaining
and educating them.
- Learn techniques that demonstrate
a positive first impression.
Interviewing
for Success
The strongest survive. Today, more than ever,
if we are going to command the salary that we
deserve, we need to be one step ahead of the rest
and be recognized as the "pro" versus
the "amateur." This seminar provides
the A-Z's of interviewing, "From walking
in the front door to asking the right questions."
Participants develop confidence and a road map
for a successful interview that increases the
value in themselves.
By the end of the program, participants will:
- Establish a career vision.
- Identify professional image
standards from dress to clarity in our words.
- Identify 8 key areas that will
get us to that vision.
- Learn questioning techniques
that say confidence and skillfulness.
- Develop a formula to successfully
respond to questions.
- Learn 10 interview killers.
- Learn the importance of asking
questions and what to ask.
- Learn the 5 critical steps in
exiting an interview.
Sports Programs:
Individual
Analysis
This is an individual session where challenges are uncovered and strengths are recognized. This 90-minute session provides a full-circle foundation for future growth and success. You will establish clear goals and an indestructible amount of confidence in yourself to put those goals into action. It is not only a reflection of professional development, but also personal development.
Motivation/Achievement
This 20-minute motivational talk is completely customized for the sport and the team. It offers an internal analysis of the players and the team filled with sports analogies and examples. Your team will walk away with the desire, the commitment and the belief that they will win.
Being
a Role Model and Communicating Your Message
What would
it do for you to be able to build instant relationships
and improve your “likeability” with
the public, the media, and as a role model? In
this program, you will learn how to create a positive
first impression and then acquire the tools to
turn that impression into an immediate relationship.
You will learn how to create a memorable greeting,
how to practice enthusiastic listening and master
the art of questioning, how to remember names,
how to break down relationship barriers, the red
flags that create relationship roadblocks, and
how to use your body language and voice to become
an unforgettable communicator.
By the end of the program,
participants will:
- Evaluate the 7 ways to build
rapport.
- Learn techniques that demonstrate
a positive first impression.
- Learn how to make themselves
memorable.
- Master the art of conversation
through questioning and enthusiastic listening
- Practice the 4 elements of the
“meet and greet”
- Learn techniques to remember
names and make someone feel at home
- Increase their ability to build
commonalities and strengthen rapport.
- Design and evaluate their personal
value system.
- Learn how to use body language,
voice, and words to become unforgettable.
- Learn specific elements on how
to read body language and learn what body language
says to others.
- Learn how to sound confident
even when you aren’t.
- Learn the 3 critical elements
of powerful communication and how to portray
them.
- Project an image that displays
confidence, professionalism and "polish."
- Receive hands-on experience
by delivering a 60-sec speech in front of the
group
- Develop your personal strengths
and learn how to make them work for you
- Practice a networking technique
that is used to ease tension.
- Learn 3 techniques that ease
stress and make a powerful presenter.
- Acquire presentation tips from
posture to eye contact that create a strong
stage presence.
Students:
Interviewing
for Success
The strongest survive. Today, more than ever, if we are going to command the salary that we deserve, we need to be one step ahead of the rest and be recognized as the "pro" versus the "amateur." This seminar provides the A-Z's of interviewing, "From walking in the front door to asking the right questions." Participants develop confidence and a road map for a successful interview that increases the value in themselves.
Participants will:
- Establish a career vision.
- Identify professional image standards
from dress to clarity in our words.
- Identify 8 key areas that will
get us to that vision.
- Learn questioning techniques
that say confidence and skillfulness.
- Develop a formula to successfully
respond to questions.
- Learn 10 interview killers.
- Learn the importance of asking
questions and what to ask.
- Learn the 5 critical steps in
exiting an interview.
Creating
Life's Design
This course is designed
to push students to take risks and develop personal
confidence that leads to professional success.
The program is structured to empower students
to overcome the world's number one fear - public
speaking and build life skills that enhance communication
and individual interaction.
Students will:
- Learn the #1 predictor of a successful
presentation and success in life.
- Develop conversation skills that
demonstrate confidence in themselves and their
forte.
- Increase their communications
skills including conflict resolution.
- Build their risk-taking ability
so that they feel empowered to accomplish new
goals that will lead to career success.
- Learn techniques that demonstrate
a positive first impression for interviewing
and life.
- Develop the techniques that build
a powerful presenter including body language,
voice, and words.
- Learn 3 techniques that ease
stress and make a powerful presenter.
- Set personal and professional
goals. Session Lengths: 1 - 90 minute session
or 3 - 90 minute sessions
Session Lengths: 1 - 90 minute session or 3 - 90 minute sessions |
