Participants will learn:

• How to immediately place yourself above the competition.
• The 3 steps to a powerful first impression and how to use them to build relationships.
• The 7 keys that will break down communication barriers and win over customers.
• How to master the questioning process so that you not only uncover needs, but increase the relationship with a customer.
• The most effective way to interact with a potential customer while in the questioning mode.
• The 4 steps to effective listening and remembering names
• How to avoid the rapport-killers.
• How to read customer's body language and what your body language is saying to others. Answer this question: "Would you like to know when you are getting buy in from a customer?"
• The 5-steps of the objection process and how to manage them.
• How to use an objection as a "benefit" and close, close, close!
• A system for questioning that will enable you to connect with the customer, determine needs, and win over a customer.
• A personalized statement that demonstrates confidence in yourself and your company and establishes credibility.
• The 3 steps that present value of your organization and when is the right time to present them.
• How to master the solutions step in a way that targets key issues, involves your customer, and persuades them to buy from you.
• Customize a sales presentation book with critical components to enhance credibility, build rapport, and encourage a sale.
• Identify and master key industry objections.
• Essential techniques to portray confidence during the objection process.
• The 5 components of handling an objection.

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