Operating at 7%: E-mail and Telephone Etiquette
Certification: Maximizing the 7!
With only 7% of our communication through words, this program teaches you what most of America has yet to figure out, how to communicate an effective clear e-mail message with sophistication and savvy…and brings results.  The program is designed for all personnel from the front line employee through management.  As this program is designed to change the e-mail culture of a company, all employees are encouraged to attend. 

Participants will learn:

• The 10 Basic rules of e-mail.
• “What to say” and “what NOT to say” and how to write it the right way.
• How to create a clear, concise message
• Grammar reminders including incorrect word usage.
• The 5 rules for proper e-mail length.
• A 3-step process to soften an e-mail and portray a positive tone.
• When to use abbreviations and graphic symbols like smiley faces.
• How to maximize the “attachment.”
• How to manage a “subject line” effectively.
• What to do when you send an e-mail in error.
• When to “cc” and “bcc.”
• How to use a “signature line” effectively.
• How quickly to respond to an e-mail.
• The 5 elements to review when reading an e-mail that sounds confrontational.
• The 5 points to keep in mind with respect to e-mail “privacy.”
• The purpose of the “away” features on a telephone system.The 5 rules for how and when to pick up the telephone.
• 5 elements to a good voicemail.
• Proper cell phone etiquette and 5 places to avoid using cell phones.