LEADERSHIP I: The Task Master
Certification: L1-Task Master
Being a good leader and coach starts with a strong foundation of management skills, a good game plan, and personal confidence. Leadership Coaching I: Managing Effectively will provide both the new manager as well as the tenured manager with the strategies necessary to develop a stronger team and department.



Participants will learn:

• The essential qualities and characteristics of a true leader
• How to create a positive workplace environment and manage
  the “negative” players.
• How to manage former co-workers and employees with more
  experience than you.
• 4 common management mistakes to avoid.
• How to use an employee interview to motivate employees and help them to become top performers.
• The importance of a positive attitude when dealing with employees particularly when dealing with company changes.
• What employers look for when promoting and how to demonstrate this behavior.
• How to build assertiveness: 10 ways to project confidence through words
  and body language.
• A 5-step process for managing conflict.
• The 9-steps to gaining support and commitment in tackling an assignment.
• The 4 steps to dealing with the problem employee.
• The 9 steps in handling a specific problem situation.
• 5 steps to effective discipline and how to set up an improvement plan that holds employees accountable and encourages growth.
• 3 things to keep in mind on “when” and “how” to document.
• The 4 steps to effective performance appraisals.
• What to do if an employee fights the performance appraisal.
• The 7 key questions to ask yourself before firing an employee.
• The art of Progressive Delegation.
• How to deliver an e-mail in a positive way.
• How to deliver an e-mail message clearly, concisely, and make your point.