Professional Skills for Field Front Line Employees
Certification: Professional Skill Development
Developing professional skills will enhance front-line employee confidence and morale, improve customer loyalty, and increase revenues. This program will provide your field representatives or technicians with the communication and business skills that will increase their effectiveness in the field and improve the bottom line within your company.  Participant skill sets are evaluated prior to the session and graded during the program.

Participants will learn:

• How to portray a first impression that separates our employees
  from the competition.
• The 3 keys to effective communication and how to represent
  them at the highest level.
• How to demonstrate positive, confident body language that increases rapport.
• How to determine what a customer’s body language is saying to you.
• How to maximize field opportunities by increasing revenues through upgrades.
• A 4-step formula to ask for referrals and get them.
• The 3-step process to increase revenues through the addition of service agreements.
• A 3-step technique that will immediately establish themselves as
  a professional and earn the respect of the customer.
• 7-steps to managing an irate customer.
• A statement that will establish immediate credibility
  when dealing with a new customer.